Users may occasionally encounter a persistent "Outlook Send/Receive Progress" dialog box that does not disappear as expected. This indicates that Outlook is experiencing difficulties in sending or receiving emails. This guide outlines common causes and provides troubleshooting steps to resolve this issue. Understanding the "Send/Receive" Popup The "Outlook Send/Receive Progress" window displays the status of […]

How can I identify a phishing email?

'Phishing' is when scammers use scam emails or other means of communication to trick victims into providing sensitive or personal information. These emails will often refer the recipient to a fake website. The site is designed to replicate the service that they are imitating. Some of the signs of a phishing email include: What should […]

Why are my emails being rejected?

We use a sophisticated system to detect spam emails being sent from our servers. If an email is suspected as spam, it could be rejected with a message which looks like this: Hi There, The email with the subject "My Example Email" has been marked as spam and could not be sent. For further information […]

I’ve reached my mailbox quota size. What can I do?

With Vector7, all mailboxes have 10 GB of data storage as standard. It's unlikely that you should ever fill this unless you're receiving a lot of spam, or have a lot of emails with large attachments. All the emails and attachments you have in your mailbox are stored on a server, and each mailbox is […]

Why can’t I send emails?

There are a few very common reasons why you may not be able to send emails using our email hosting. Are your email settings are correct? Make sure the email account username and password that you enter in your email client are correct. The details you'll need to be using are found below: Account type: IMAP […]

Why are the IMAP folders missing from my iPhone or iPad?

If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an incorrect IMAP Path Prefix setting on the device. To correct this, take the following steps: You'll now be able to view all folders in the account. If that […]