There are times when you will need to update mailbox settings. This could be due to migrating to a new mail server or maybe just replacing outdated server ports. This guide is designed make this process as simple as possible. This is for updating IMAP set ups. Do not use if currently using a POP set […]

How do I update my mailbox settings in Outlook (Windows)?

There are times when you will need to update mailbox settings. This could be due to migrating to a new mail server or maybe just replacing outdated server ports. This guide is designed make this process as simple as possible. We advise you run a backup of all existing mail prior to guarantee no loss […]

How to add an autoresponder to your email?

You can set up an autoresponder either directly in your Webmail account or in your email application (such as Outlook or Thunderbird). Using the Webmail version ensures your autoresponder works even when your app is closed. In order to create an autoresponder on your Webmail, please follow these instructions: Note: It may take up to […]

How to send Email from your Stackmail account using Gmail

In this guide, we'll walk you through the process of sending emails from your Stackmail mailbox using Gmail as an SMTP (Simple Mail Transfer Protocol) client. This enables you to harness the power and convenience of Gmail, while keeping your Stackmail email as your primary platform. You will need: Log in to your Gmail account […]

Adding Mailboxes to Mac Mail

Account Setup Steps Click on the Apple logo in the top left of the home screen A list of options will appear. Click on System Preferences. A new window will open with several options available. Select the option for Internet Accounts On the next window there will be an option for Add Other Account. Upon selecting this, the options will change, […]

Persistent “Send/Receive” Popups in Microsoft Outlook

Users may occasionally encounter a persistent "Outlook Send/Receive Progress" dialog box that does not disappear as expected. This indicates that Outlook is experiencing difficulties in sending or receiving emails. This guide outlines common causes and provides troubleshooting steps to resolve this issue. Understanding the "Send/Receive" Popup The "Outlook Send/Receive Progress" window displays the status of […]

How can I identify a phishing email?

'Phishing' is when scammers use scam emails or other means of communication to trick victims into providing sensitive or personal information. These emails will often refer the recipient to a fake website. The site is designed to replicate the service that they are imitating. Some of the signs of a phishing email include: What should […]

Why are my emails being rejected?

We use a sophisticated system to detect spam emails being sent from our servers. If an email is suspected as spam, it could be rejected with a message which looks like this: Hi There, The email with the subject "My Example Email" has been marked as spam and could not be sent. For further information […]

I’ve reached my mailbox quota size. What can I do?

With Vector7, all mailboxes have 10 GB of data storage as standard. It's unlikely that you should ever fill this unless you're receiving a lot of spam, or have a lot of emails with large attachments. All the emails and attachments you have in your mailbox are stored on a server, and each mailbox is […]

Why can’t I send emails?

There are a few very common reasons why you may not be able to send emails using our email hosting. Are your email settings are correct? Make sure the email account username and password that you enter in your email client are correct. The details you'll need to be using are found below: Account type: IMAP […]

Why are the IMAP folders missing from my iPhone or iPad?

If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an incorrect IMAP Path Prefix setting on the device. To correct this, take the following steps: You'll now be able to view all folders in the account. If that […]

Assist Vector7 with Google Email Migrations

When we carry out email migrations as part of our service takeover, or hosting upgrades, we may need to migrate emails from Google accounts. In these instances, we will let you know about this. To assist us, please follow the guide below. Once completed, please let a member of our staff know and we can […]

What is the difference between POP3 and IMAP?

When you have a Standard or a Premium mailbox, you can access it via POP3 or IMAP. These are two different protocols for downloading and accessing email. If you choose POP3, you are downloading the email directly from the mail server into your email client, whether it is a desktop-based client or another webmail client. Your […]

What are the recommended Thunderbird Mail client settings?

There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. This is our recommended configuration for Thunderbird mail clients. Incoming Server (“Account Settings” > “Server Settings”) Server Name: imap.stackmail.comUsername: Your e-mail addressPort: 993Connection security: SSL/TLSAuthentication method: 'Normal password' Outgoing Server (SMTP) Server Name: smtp.stackmail.comPort: 587Connection […]

How do I set up email on my iPhone?

Manual Configuration To set up your Vector7 mailbox on an Apple iPhone or iPad, you need to: Name: AnythingEmail: [email protected]: Mailbox PasswordDescription: Work, Business…etc IMAP: Incoming Mail ServerHost Name: imap.stackmail.comUsername: [email protected]: Mailbox Password Outgoing Mail ServerHost Name: smtp.stackmail.comUsername: [email protected]: Mailbox Password

How do I set up email on my Android device?

Here's how to set up a Vector7 mailbox on an Android phone or tablet:

How do I set up my mailbox in Outlook?

We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password. Automatic Setup Manual Setup If automatic setup failed, you can choose Manual setup or additional server types to enter your settings manually. Use these settings: Account type: IMAPIncoming […]

Prevent Spam Emails

Spam emails can clutter your inbox, waste your time and pose security risks. Fortunately, our webmail platform offers powerful filtering tools that allow you to manage and block unwanted messages before they reach your inbox. By setting up email filters, you can automatically sort or delete spam, saving you the hassle of manually dealing with […]